Total delivery time consists of two parts:

1. Processing & Production: 3–5 business days to produce, inspect, and package your order (dispatched within 5–7 days).
2. Shipping Transit: Depends on your selected shipping method:
• Free Shipping: 15–20 business days
• Standard Shipping ($6.99): 15–20 business days
• Express Shipping ($7.99): 7–12 business days

Free shipping on all orders $49.99 and up. Orders under $49.99 ship for a flat rate calculated at checkout based on your location.

Once your order ships, you'll get a tracking link by email. You can also track your order directly using your confirmation email and order number.

If your tracking shows delivered but you haven't received it, please wait 1-2 business days as carriers sometimes mark packages early. If it still hasn't arrived, contact our team and we'll help track it down or send a replacement.

We stand behind every Ausuning product with a money-back promise. If you're not happy with your first order, contact our team within 30 days of delivery for a full refund or replacement.

Contact our team at andezuzugy@outlook.com with your name and order number. We'll respond within 1 business day with next steps.

Once we receive and approve your refund request, it takes 5-7 business days to appear back on your original payment method.